FAQs

Frequently Asked Questions

To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at support@purehomes.co.in

Where do you ship from?
We ship from our manufacturing factory or warehouse located in Delhi & Maharashtra. Please note, if you order more than one item, they may be shipped separately, as different factories specialize in different areas of manufacturing.

Is COD (Cash on Delivery) available?
Yes, Cash on Delivery is available.

How long will it take for my items to arrive?
It will usually take 3-6 business days for all orders to arrive. Shipping times may vary depending on the product and shipping location.

Is shipping really FREE?
Yes, shipping is FREE across India.

Do you provide a refund or return if I face an issue with the product?
Yes, we offer a simple 5-day Return & Refund Policy.

How long will it take to receive a tracking number?
You will usually receive a tracking number within 24 hours of placing your order.

Where is your company located?
We are located in Thane, Maharashtra, India.

Will I receive a confirmation number when I place my order?
Yes, all customers will receive a confirmation after placing their orders. (NOTE: Please contact us if you do not receive one within 12 hours.)

Who can I contact if I have a problem with my order?
For any inquiries, feel free to email us at support@purehomes.co.in or contact us via WhatsApp or call us at +91 9137602811.

How can I pay?
We accept all major credit cards, debit cards, UPI, net banking, etc. Cash on delivery is also available for most locations.

Is checkout on this site safe and secure?
Yes, you can be assured that all purchases made on our site are safe and secure.

How can I cancel my order?
If you wish to cancel your order, please contact us at +91 9137602811 or email your order number to support@purehomes.co.in (NOTE: Contact us within 12 hours if you wish to cancel your order).

Let me know if you need any more changes!